Read reviews from our satisfied customers below. We do not actively solicit reviews. All reviews we receive are graciously given by satisfied clients.
Thank you, John Johns! I wish I can clone you to handle all business I have! You are one of a kind that follows up, remember things, professional, accountable and gets things done the right way! I so appreciate you and your team! -Alisha C.
I think it is about time we gave you and your guys some praise! None of us ever seem to get nearly as many compliments as we do complaints regardless of how well we perform our tasks. So on that note I really want to thank you all for your patience, excellent performance and extremely fast turnaround times! I can’t tell you what a breath of fresh air it is to have a vendor that we can consistently rely on; especially when the daily success of this business is so heavily dependent and directly affected by the services you provide! Keep up the great work and we truly appreciate all that you do for us!
Thompson Tank, Inc.
Hi John and Fernando,
I wanted to say thank you for excellent and reliable service. I feel a whole lot better about my electrical closet now, because everything is clean and clearly labeled.
I am a very satisfied customer.
I just wanted to pop in and let you know that Tim did a great job of cleaning up and clearing out all the cables, etc on my physical desktop. He labelled everything and walked through the connections with me. I can now troubleshoot when devices act up!
We are happy and thank you for sending him out.
Mike wanted his new entertainment equipment installed professionally and beautifully – no dangling wires behind the TV! Fernando, our main on-site installer, made sure he had all the tools he needed and went to business. He made sure everything was installed properly, worked correctly and he did it in a timely manner.
Michael and his family were looking for a top of the line home theater, but at affordable prices. After talking with Michael and his wife, John researched the products and equipment Michael wanted. He put together a quote with different equipment options. Once the home owners decided, the products were ordered and our technicians and installers got to work. Neat and clean is how our installers like to work – from installation to pick-up.
Robert’s business was ready for a new phone system. He need the switch to be as smooth as possible as not to disrupt his businesses work flow. We sent our main on-site technician Tim over during the installation to monitor the servers. He worked with the VoIP phone installers to make sure everything was installed and worked fluidly with all of the other equipment.
Doug and Pat contacted us as they were looking for a company to fix their inoperable automation system. As their original installer had disappeared, they were looking for a company who was familiar with their system and local. We sent out a technician to see what was going on. After inspecting the system and assessing the problems, our technicians were able to install all necessary updates, make sure all connections were solid, and make sure the system was working correctly. Our technician and main installer Fernando stayed late to make sure that Doug and Pat were comfortable with their system and knew how to run it. He also proceeded to write up and email instructions so our clients had them on hand to refer to in case they wanted to change the programming.
Just want to thank you for the service call. We always enjoy having Fernando here as he is both a great guy and very competent as well.
Client needed streamlined communications. Julie’s growing marketing communications business was experiencing its own intra-communications problems. Email that wouldn’t sync on multiple devices. Numerous emails and texts to schedule meetings and projects. Partners and contractors trying to collaborate and share documents through email attachments. Julie needed help streamlining her communications so her team could be productive and effective.
Thanks for the great service. Marshall was terrific.
Thanks John for all the good things you do for us. Please convey my thanks to your ever-ready team who processes our problems in an expeditious manner.
We have been working with Innovative for a little over three years. Working with John has been very effective for our networking abilities. They are very responsive to our needs. Sometimes, it is a bit of a challenge, not having them onsite, but they always try to make it work. It’s a great advantage having them on our side because of their extreme professionalism.
Always a pleasure, and always there when I need them. I recommend them. I’ve been dealing with John Johns for well over a decade, and it’s always a pleasure. I know he can meet our needs and is available for us 24/7, and I must say he has always been there for us whenever we called. Even after midnight, he was there for us. Whether a server is down, or a reboot is needed, Innovative has always been available. I highly recommend them to anyone specializing in that field.
Finally, we found a good IT company. We have been looking for a good IT firm to service our four locations with multiple traveling remote users for years. We could not find anyone that could offer the complete package. Our prayers were answered when we found Innovative. John must have wrote the how to book “How to show the value of Service to your customers.” They are always there when we need them. Their response time is incredible. I am still amazed at what they do. Thanks Innovative for keeping us connected for the past 5 years!
Glad Innovative is on our team. John and his team are the best of all the IT companies we have worked with in my 8 years here. We are glad they are on our team.
John, I just wanted to say that we have been working with you now for quite a few years and have not had a single day of down time. Your guys have done a fantastic job of keeping our computers running and up to date. We really appreciate the work you do for us!
The Best! I have a problem – they fix it.
Hi John, it’s been probably about 7 years since we have been in touch. However, I’ll always remember your kindness and understanding when we hit a significant financial speed bump during that time. Thank you again.
Recommended Control4 dealer. I’ve been working with John for over 3 years. He’s always done right by me considering some of the high-end projects we’ve undertaken. My expectations have been met, and often exceeded on every occasion. If you’re looking for Control4 home automation, these guys are really outstanding.
The best IT company! I have said it before, but it bears repeating, you and your team are the best IT company we have had in the 9+ years I have been here.
Thorough, fast and efficient! Tim is very professional and thorough. He performed the majority of the installation of the security camera system. Fernando, also very professional, arrived later and assisted with the end of the installation. Both are very polite and professional. Thank you for a wonderful experience!
We rely on Innovative for all of our IT needs. They are quick to respond and always have solutions to our issues.
John, I wanted to send you a commendation on Marshall Place. Marshall has assisted me on numerous occasions with many varied issues. He is always knowledgeable, polite, and most importantly successful. Marshall is a great asset to your company, and a tremendous resource to ours. Much Thanks.
I just wanted to send you a quick note to tell you how pleased we are with the service we have received from Direct Link. John Johns is a pleasure to work with. The fact that he can remotely access our computers has been awesome! He always responds immediately to any of our technical questions, issues and problems. When we have a problem, it’s solved within minutes or hours, not days or weeks like our previous IT company. This has enabled us to focus on the business at hand instead of putting business on the back burner because our computers or network is down.We love working with this company and just wanted to tell how refreshing it is to work with true professionals who can get the job done right, the first time!!!! Thank you so much.
Do certainly want to comment on your service, which has been first rate. Very professional. Your tech, Fernando, was both personal and competent. Patient too. Our past experience was not good both with the original installer (now not in business) and with a following service man. We were about ready to trash the system. No longer.
Thank you John! I think you are the only person that I work with that gets right back to me for one & then two the problem is always solved. Much appreciated!
You are a Mastermind! I don’t know HOW you do it! I’m just glad that you do! :0)
I get so many compliments about how you run your business everyday from the staff at BMD. I wish I could record their voices all on tape so you could hear them yourself.
We at Innovative want to say Thank You!
Thank You for your business and support. We realize there are choices out there and we are happy you chose us!!
With Innovative, you get the technological expertise and 24/7 service you need where you need it from your office, car, home and all points in between. Any technology problem – any time – We Solve That!